Customer Service Virtual Assistant Hire

Customer service virtual assistants support a wide range of tasks that help improve customer satisfaction, reduce response times, and free up your in-house team. Key tasks include:

• Managing Inquiries – Responding to customer queries through email, live chat, and support tickets.
• CRM Management – Updating and maintaining customer relationship management systems to ensure accurate tracking of interactions.
• Order Management – Processing orders, managing returns, and ensuring accurate delivery information.
• Follow-Up Support – Reaching out to customers to resolve issues, collect feedback, or follow up on past interactions.
• Customer Feedback Management – Collecting and analyzing customer feedback to improve service quality.
• Ticketing System Management – Handling customer support tickets and ensuring timely resolutions.
• Client Communication – Engaging with customers professionally to provide timely solutions and enhance their experience.

Each customer support virtual assistant is matched to your specific customer service needs and tools, ensuring efficient, high-impact customer support.

Choosing the right virtual assistant for customer service means finding someone who understands your company’s values, connects with your customers, and provides top-tier support. Look for these key qualities:

• Tool proficiency – Experience with platforms like Zendesk, Freshdesk, Intercom, or LiveChat for managing support.
• Communication skills – Strong verbal and written communication skills to handle inquiries and resolve issues promptly.
• Problem-solving abilities – Quick thinking to address and resolve customer issues effectively.
• Attention to detail – Ability to track, manage, and follow up on customer issues with accuracy.
• Adaptability and work ethic – Willingness to learn new tools, adapt to evolving customer needs, and consistently deliver high-quality work with professionalism.

The right VA should enhance your customer service quality and free up your time to focus on scaling your business.

We offer flexible and affordable pricing plans to suit your business needs:

• Part-time plan – Starting from $899 per month for 40 hours of support.
• Full-time plan – Starting from $1,799 per month for 80 hours of support.

Both plans include:

• Offshore recruitment, onboarding, HR, and payroll services.
• A free trial—no cost and no risk.
• A free replacement guarantee—forever.

You can save up to 70% on staffing costs, making it a more cost-effective option compared to hiring locally.

We hire the top 1% of customer service virtual assistants in the Philippines through rigorous screening, including skills assessments, background checks, and interviews. Our VAs receive ongoing training, monthly performance reviews, and hourly timesheet tracking to ensure consistent quality and productivity.

If a VA doesn’t meet expectations during the free two-week trial period, we’ll provide a replacement at no extra cost, ensuring you get the right fit for your business with no risk.

A virtual customer service assistant can support your small business by handling everyday customer support tasks like answering inquiries, resolving issues, managing feedback, and processing orders. This allows you to focus on growth while ensuring customers are happy and well taken care of.

A customer service representative typically works in-house, handling customer inquiries face-to-face or over the phone. In contrast, a customer service virtual assistant is remote, providing the same support but at a fraction of the cost, offering flexibility, and streamlining your support operations.

Our hiring process involves a thorough vetting system to ensure we hire top talent. We assess candidates through skills testing, background checks, and interviews to match you with the best virtual assistant. You can test their capabilities through a free trial, ensuring they are the right fit for your customer service needs.

We provide comprehensive virtual assistant services, including customer service, administrative tasks, social media management, email handling, and more. Our customer service VAs can assist with inquiries, ticket management, follow-ups, CRM updates, and customer retention strategies.